The SuiteBox Soap Box

Friction Burns: Why Bad Processes Damage the Customer Experience

June 03, 2019 Season 1 Episode 1
The SuiteBox Soap Box
Friction Burns: Why Bad Processes Damage the Customer Experience
Chapters
The SuiteBox Soap Box
Friction Burns: Why Bad Processes Damage the Customer Experience
Jun 03, 2019 Season 1 Episode 1
SuiteBox UK's James Barnes welcomes SuiteBox CEO Ian Dunbar as our guest
In our first episode of the SuiteBox Soap Box, we're talking about the impact of badly designed processes on customer experience.
Show Notes

In our first episode of the SuiteBox Soap Box, we're talking about the impact of badly designed processes on customer experience. SuiteBox CEO, Ian Dunbar, joins us to talk about our recent experience trying to open a new bank account for SuiteBox in the UK. Find out what happened when we went to a major high street bank...



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